Testimonials
“A great hands-on resource, training supplement, and reference…”
Quality Digest Magazine:
In this era of mammoth-sized business books, [the] slim and concise…volume covers its subject quickly and completely, leaving the reader with a working knowledge and a ready reference. The author offers three mapping tools: cross-functional process maps, relationship maps and flowcharts. Short chapters on the process of process mapping and specific applications for each tool round out the book. The Basics of Process Mapping leaves the reader with three useful tools and few questions. It is neither too long nor too short, it is just right.
Great Book on Process Mapping for the Price – Derrik Mantel
If you are new to process mapping, this book is great. If you are a seasoned process mapper or business analyst this book is a nice, briefcase-friendly reference. Internal consultants, business analysts, and any one wanting to do things better can benefit from this book - Use it to educate your clients. This book can be an enabler for individuals desiring to make changes in their organizations. The basic practices in this book can help any business by allowing a few basic tools and techniques to be accessible to a large number of people. (see full review on Amazon.com)
Mindavation Newsletter - Book Recommendation of the Month, Nov. 2004:
This is a small book but it’s packed with practical information on how to create great process maps. It’s easy to read, has lots of graphical examples, and provides insights on some of the problems inherent in creating “good” process maps. A must read for project managers and business analysts.
SaferPak.com
This book is short and can be read in under an hour. As the title says it’s “The Basics of Process Mapping”. Nevertheless it provides a handy introduction into the concept of process mapping, with easy to understand and practical examples. Best of all it’s cheap enough to buy the whole team a copy.
Simple, efficient, effective, right on target! – Marcel Chiranov
This book is clear, extremely well focused, and effective. I got the information I needed in less than two hours of pleasant lecture. The book starts with a crisp and nice presentation of Relationship Map, Cross-functional Process Map and Flowchart. After that Flowcharting, Process Mapping, Relationship Maps, Cross-Functional Process Maps are explained and followed by an easy to understand example. The book ends with Analyzing a Process chapter that I found good to start analyzing and improving my own processes. The book is useful for managers, consultants and students as a start in process mapping and or process improvement projects. I’ll keep it as useful reference for my work. Highly appreciate your work Robert, thank you! (see full review on Amazon.com)
