Mr. Damelio is a consultant, author, and President of THE BOTTOM LINE GROUP, a Dallas, Texas-based management consulting firm.  He has worked extensively with both Fortune 500 and Government organizations to help them strengthen operations, increase productivity, provide customer-perceived value, and enhance customer satisfaction.  His primary areas of expertise are process improvement, process management, and change management particularly as they apply to knowledge-intensive work in service, professional, administrative, and "non-manufacturing" processes.  During the last 10 years especially, Mr. Damelio's focus has increasingly been on helping leaders within Client organizations plan, implement, and measure the results of their major organization change and improvement initiatives.

THE BOTTOM LINE GROUP

Phone:  (214) 995-1960
email:  robert@basicsofprocessmapping.com